Privacy Policy: We respect, and are committed to protecting, your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone. The information collected to purchase forms, pay dues, or join the Association, is used solely for that transaction and for no other purpose.

Security Policy: We do our utmost to protect your payment and personal information. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so making it nearly impossible to read over the internet.

Refund Policy: All refunds for LLA forms will be provided as a credit to the Landlord Association, so that the refund may be used to purchase other forms or to pay annual membership dues. Refunds should be requested within 30 days of purchase of the forms and upon return of the merchandise. Returned forms must be in an unused condition and without damage.

Shipping/Delivery Policy: Our only product is landlord forms and the Revised Code of Washington Landlord-Tenant Law book. Any order less than 13 ounces will be mailed same day as the order is received First Class Mail. Any order over 13 ounces will be mailed out Priority Mail same day as order is received. Purchaser pays for postage on forms and book orders.